Frequently Asked Questions

Ordering

Do you offer discounts on titles?

Yes, we do! Large discounts are available for bulk orders of titles from both mainstream IB publishers and more specialised publishers from around the globe.

All of our sale and bulk discount information appears in green across our website.

If you require 50+ copies of a title please do get in touch with our team to discuss your requirements.

How can I place an order?

  • Online: ibbookshop.co.uk
  • Email: orders@heathbooks.co.uk (we accept purchase orders)
  • Post: Heath Books Ltd, Willow House, Willow Walk, Sutton, Surrey, SM3 9QQ
  • Telephone: 0208 644 7788 / +44 208 644 7788
  • Fax: 0208 641 3377

Delivery

When will my books arrive?

Our standard delivery time to European countries is approximately 4 working days or less following order dispatch. To countries outside of Europe, delivery time will be approximately 7 to 10 working days following order dispatch.

Many of our titles will ship directly from us within 24 hours after your order is placed, providing we have the stock required to fulfil your order. Top up stock arrives daily to minimise fulfilment times.

How will they get here?

Books delivered within Europe will be sent via either our delivery partner DPD, or an Airmail service both fully tracked.


Books delivered outside of Europe will be sent via an Airmail service, always fully tracked.

Do UK schools pay shipping?

No. UK schools always receive free shipping.

Returns

Returns will only be accepted if the wrong book has been supplied – with a different title, author or ISBN from the original quoted. If you receive a book that has been damaged, please contact us to ask about obtaining a return authorisation.

Returns will not be accepted without our prior written authorisation under any circumstances.

Payment options

  • Credit Card - Visa and Master Card
  • UK and EU Schools can pay on account.
    Please note: EU Schools may order on account for orders over £100 only. For EU School orders £100 or less, please use our credit card payment options. There is no minimum order value for UK Schools. Please let us know your purchase order number(s).
  • For all private customers or International Schools (outside of Europe) pre-payment is required on all orders.